Frequently Asked Questions

ORDERING

Can I place a bulk order for an item(s)?

How do I do a trial of the product I purchased?

Can I add an item to my order after I have placed my order?

How do I place an order?

I was charged handling fee for my order. If I cancel my order, will I get back these charges along with the refund?

How can I modify my order after having placed it?

I have placed my Order! What's next?

How will I know if order is placed successfully?

I had purchased multiple products in an order. Do I need to pay COD charges every time if the delivery time is different?

How can I change my billing address?

How do I cancel my order?

What are the cancellation timelines?

If I cancel my order, how will I get my refund?

How can I cancel one/few products from my order?

Do you take orders over phone?

Can I return (a part of) my complete order at the time of delivery?

What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

+94 (11) 253 4921
#250, 2nd Floor, Jana Jaya City, Rajagiriya 00800, Srilanka.